When I worked at a big-box bookstore from 2006 to 2008, the apparent objective was to eliminate guesswork for both customers and employees. That's why we had two information desks, managers aplenty, and cash registers that did everything but count out change.
What's confounding is that, for all the assurances that everyone knew what was going on, I'd be shelving books, heading toward a section I believed to be a book's rightful place, and ask myself if the system had collapsed. After all, what was Malcolm Gladwell's self-described "intellectual adventure story" The Tipping Point doing amidst the blameless inner children and benign assurances of self-help? Alternadad
, Neal Pollack's account of being a first-time dad and full-time writer, was in the rather forbidding sections of general family psychology and general childcare, a few spines away from the Oprah-approved recipes in Deceptively Delicious
. Susan Orlean's The Orchid Thief
, about the whirl of history, scandal, and passion behind orchids? Be sure to stop by the gardening section.
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